Tesco Bengaluru Hiring Associate – CCEC Operations Role
Tesco Bengaluru has opened a great career opportunity for candidates who want to work in a global business environment with strong learning and growth support. The company is hiring for the role of Associate – CCEC Operations, which is a process-based operations role focusing on coordination, service support, and customer experience handling.
This job is ideal for candidates who enjoy working in structured operations, handling requests with accuracy, and coordinating with internal teams to ensure smooth execution of tasks.
Job Overview
- Company: Tesco Bengaluru
- Job Role: Associate – CCEC Operations
- Job Type: Full-Time, Permanent
- Work Mode: Hybrid (60% office + 40% remote)
- Location: Bengaluru, Karnataka
- Experience: Freshers & early-career candidates can apply (as per role requirement)
- Qualification: Any Graduate
- Department: CCEC Operations / Service Support
- Salary (Average Expected): ₹25,000 – ₹40,000 per month (as per company norms and experience)
About Tesco Bengaluru
Tesco Bengaluru is part of the Tesco group and plays a key role in supporting Tesco’s global operations. It works as a strong backbone team for technology, operations, customer support, and business services.
The company is known for:
- A professional and employee-friendly work culture
- Strong focus on learning and internal growth
- Hybrid work model that supports flexibility
- Inclusive workplace environment where everyone is treated with respect
Tesco Bengaluru also encourages diversity in hiring and supports equal opportunities for all candidates.
Role Overview – Associate (CCEC Operations)
The Associate – CCEC Operations role focuses on supporting service delivery operations by monitoring service issues, tracking resolution progress, and ensuring agreed service levels are met.
In simple terms, you will act as a support coordinator who ensures customer or service-related requests are handled properly, escalated when needed, and closed within the required time.
This role requires good communication skills, strong coordination abilities, and the ability to manage tasks in a structured process environment.
Key Responsibilities
As an Associate in CCEC Operations, your responsibilities may include:
1) Service Request Monitoring
- Monitor and track service requests to ensure timely resolution
- Ensure contracted service-level targets are being achieved
- Support smooth post-processing of service requests after closure
2) Issue Resolution & Escalation Handling
- Act as a point of contact for issue resolution and escalations
- Identify delays, incomplete tasks, and service delivery problems
- Use escalation guidelines to ensure faster resolution
3) Customer Support Coordination
- Support customers by guiding them through issue resolution steps
- Ensure communication is professional and clear
- Share updates with relevant internal teams to close the request
4) Internal Team Collaboration
- Coordinate with internal service, product, sales, and operations teams
- Ensure all teams work together smoothly for better resolution
- Maintain an integrated approach while handling incidents
5) Scheduling & Work Management
- Provide scheduling support for service delivery teams and associates
- Monitor workload distribution and ensure proper task balancing
- Track call volume and daily priorities during team discussions
6) Technician / Workforce Coordination
- Verify availability of technicians and associates
- Provide assignment instructions when required
- Reassign tasks based on changes to avoid service delays
This role is best for candidates who can manage multiple tasks, follow SOPs, and work with accuracy.
Eligibility Criteria
To apply for this Tesco role, candidates should meet the following:
Education
- Graduation is preferred
- Equivalent work experience may also be considered
Experience
- 0 to 2 years of experience in:
- Operations support
- Customer support coordination
- Call management / scheduling
- Back-office operations
- Service delivery support
Freshers with strong communication skills and a good understanding of processes can also apply.
Skills Required
- Good spoken and written English
- Strong coordination and multitasking skills
- Ability to follow instructions and process guidelines
- Professional communication and documentation skills
- Basic system knowledge and comfort working with tools/software
Work Mode & Office Culture (Hybrid Model)
Tesco Bengaluru follows a hybrid work approach:
- You may work 60% of the week from office (collaboration days)
- Remaining time may be remote / work-from-home
- This model helps maintain flexibility while ensuring team bonding and coordination
This is a great benefit for candidates who want both office exposure and work-life balance.
Read More: Canonical Hiring Cloud Support Engineer (Remote) | Work From Home Job Opportunity
Why Apply for Tesco Bengaluru?
This role offers several strong benefits:
- Work with a globally trusted brand
- Hybrid working flexibility
- Strong learning and career development opportunities
- Professional environment with structured processes
- Exposure to service delivery operations and customer experience management
- Long-term career growth within operations and business support domains
Career Growth Opportunities
After gaining experience in this role, candidates can grow into:
- Senior Associate – Operations
- Team Coordinator / Process Lead
- Service Delivery Specialist
- Workforce Management Support
- Quality Analyst (Operations)
- Reporting / MIS Analyst
- Customer Experience Operations roles
This role helps you build strong foundation skills that are useful in both operations and corporate support jobs.
How to Apply
To apply for this role:
- Visit the Tesco careers portal
- Search for Associate – CCEC Operations
- Read the job description carefully
- Create an account or log in
- Upload your updated resume
- Fill in your education and work details
- Submit the application and wait for shortlist updates
✅ Tip: Make sure your resume highlights communication skills, coordination experience, and ability to handle tasks in a process environment.
Resume Tips for Better Shortlisting
To increase your selection chance:
- Keep your resume clean and 1–2 pages
- Highlight tools knowledge (Excel, Outlook, ticketing tools if any)
- Mention your communication and coordination strengths
- Add internship or process experience if you are a fresher
- Use action words like “supported”, “coordinated”, “tracked”, “resolved”
- Avoid spelling mistakes and unnecessary long paragraphs
Final Note
Tesco Bengaluru’s Associate – CCEC Operations job is a strong career option for candidates who want to work in a global company, gain operations experience, and build a long-term career in service coordination and customer support operations.
If you are detail-oriented, good at communication, and comfortable handling structured tasks, this job can be a great match for you.
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Job Disclaimer
- This job post is shared for informational purposes only
- Tesco does not charge any fee for job applications or recruitment
- Never pay money to anyone promising job offers
- Selection depends on eligibility, interview performance, and business requirements
- Always apply through official channels only
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