Accenture Hiring Customer Contact Comms New Associate Role

Accenture, a global professional services leader, is hiring for the role of Customer Contact Comms New Associate – Messaging in Bengaluru. This is a full-time opportunity designed for fresh graduates and early-career candidates who want to begin their careers in customer communications and support operations with a world-renowned MNC.

This role is part of Accenture’s extensive Customer Support and Operations team, focusing on non-voice messaging communication ideal for those who prefer chat and written support functions over voice call handling.

Job Overview – Customer Contact Comms New Associate (Messaging)

Company: Accenture
Job Role: Customer Contact Comms New Associate – Messaging
Work Type: Full-Time, Permanent
Department: Customer Communications & Operations
Location: Bengaluru
Experience Required: 0–1 year (Freshers eligible)
Qualification: Any Graduate
Mode: Office-Based / Onsite
Salary: 35,000/- (as per company norms)

About Accenture

Accenture is a global professional services company with deep expertise in strategy, consulting, technology, digital transformation, and operations. Serving clients across more than 40 industries worldwide, Accenture helps organizations modernize their businesses, leverage emerging technologies, and improve operational performance.

The company employs professionals in over 120 countries and is consistently recognized for its strong culture of learning, diversity, and innovation — offering employees opportunities to work on transformative projects with leading global brands.

Role Summary – What You Will Do

In this role, you will support Accenture’s customer engagement processes by handling written communication channels, such as chat, social messaging, email, or web messaging, to assist customers effectively and professionally.

Unlike voice support, this role focuses on text-based interaction, making it well suited for candidates who are strong in written English, fast typists, and good at handling customer queries through messaging platforms.

Key Responsibilities

As a Customer Contact Comms New Associate – Messaging, your responsibilities will include:

Respond to customer queries across chat, email, and messaging platforms
Diagnose and resolve issues based on defined service guidelines
Record and track service requests in internal systems
Manage service requests within SLA timelines
Provide accurate and consistent updates to customers and internal teams
Collaborate with team members to ensure effective escalation and resolution
Follow quality and compliance protocols in every interaction

Your role will help ensure customer satisfaction while maintaining Accenture’s service delivery standards.

Who Should Apply – Eligibility

To be eligible for this position, candidates should generally meet the following criteria:

Educational Qualification: Any Graduate
Experience: 0–1 year (Freshers are welcome!)
Communication Skills: Excellent written English communication
Technical Skills: Comfortable using chat or messaging tools and basic productivity software
Traits: Good analytical skills, patience, and a customer-first mindset
Flexibility: Willingness to work in rotational shifts if required

This role is especially suitable for recent graduates or candidates looking to start their career in customer support, service delivery, or communications.

Skillset & Core Abilities Required

Accenture looks for candidates who possess:

Strong written communication: Comfortable expressing ideas clearly in text
Typing speed & accuracy: Essential for chat-based interactions
Basic analytical ability: To interpret requests and provide correct responses
Team collaboration: Ability to work well with peers and supervisors
Adaptability: Ready to learn new tools and processes quickly

A positive attitude toward customer service and eagerness to learn are key to succeeding in this role.

Average Salary Expectations

While Accenture does not publicly disclose the exact salary for every individual job posting, average compensation for customer support and comms roles at Accenture in India generally ranges from approximately ₹30,000 to ₹35,000 per month depending on role level, location, and experience.

Why Join Accenture?

Working as a Customer Contact Comms Associate at Accenture can offer you:

Exposure to global customer support operations
Training on enterprise communication and service tools
Structured career growth with opportunities in customer experience and operations
A professional work environment with strong performance culture
Learning opportunities in digital tools, analytics, and service delivery

Accenture also fosters a workplace culture that values diversity, continuous learning, and employee well-being across cross-functional teams.

Work Culture & Growth

Accenture is known for:

Employee development programs
Global mobility and internal opportunities
Diversity and inclusion initiatives
Access to cutting-edge training and certifications

Joining Accenture early in your career can be a strategic step toward roles in customer operations, service management, process excellence, or digital operations.

How to Apply

Interested candidates should look for this job listing under Accenture’s official careers portal, complete the online application, and submit a current resume along with required details such as education, skills, and contact information.

Accenture typically conducts multi-stage selection processes, which may include resume screening, skill assessments, and interviews focusing on communication and problem-solving abilities.

👉👉Click Here: Apply Now (apply before the link expires)👈👈

Final Thoughts

The Customer Contact Comms New Associate – Messaging role at Accenture is a great starting point for fresh graduates who want to build a career in customer communications and support services. With a global brand like Accenture, exposure to industry-standard tools, and opportunities for growth, this position can set a strong foundation for your professional journey.