Capgemini Exceller Hiring 2025 Graduates for Contact Support Group (CSG)

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Capgemini Exceller Hiring 2025 Graduates for Contact Support Group (CSG)

Capgemini Exceller has announced new job openings for 2025 graduates under its Contact Support Group (CSG) – IT Enablers team. This full-time position is ideal for recent graduates who want to launch their careers in IT support, customer service, and technical troubleshooting. The role is based in Noida and involves providing first-level support for Capgemini’s Cloud and Infrastructure Services.

Capgemini is well known for its structured training programs, global exposure, and growth-friendly work culture making this an excellent starting point for candidates who want to build a career in enterprise IT operations.

Role Overview – Contact Support Group (CSG)

The CSG team acts as the first point of contact for IT incidents within Capgemini’s Cloud & Infrastructure Services. They handle support through voice calls, emails, chats, self-service portals, and digital bots. The aim is to deliver quick, accurate, and customer-focused technical assistance.

Key Job Responsibilities

Respond to customer queries through calls and digital channels
Provide troubleshooting for issues like password resets, session errors, internet problems, and general IT concerns
Categorise and prioritize support tickets based on urgency
Update customers about ticket progress (open, resolved, closed, etc.)
Use BI tools to understand support trends and service quality
Support clients across telecom, BFSI, healthcare, technology, and other industries
Maintain knowledge base articles to help reduce repeated issues
Collaborate with AI bots to improve customer support
Aim for first-contact resolution whenever possible
Maintain professional communication from start to finish

This role requires flexibility to work in rotational shifts, including nights, as Capgemini supports clients across multiple time zones.

Salary Structure

Capgemini offers a competitive package for freshers:

Annual CTC: ₹3,00,000
One-Time Incentive: ₹25,000
Total Compensation: Approximately ₹3.25 LPA

This role provides a solid starting salary with strong scope for internal growth based on performance.

Educational Requirements

Candidates must meet the following criteria:

Eligibility

Any 3-year diploma or graduation completed in 2025
Acceptable degrees include: BA, BSc, BCom, BCA, Diploma (any stream), and similar programs
Strong communication skills and basic computer knowledge

Capgemini also encourages female candidates to apply as part of its diversity initiative.

Mandatory Requirements

Applicants must have:

An active DigiLocker account
A mobile number linked with Aadhaar

These details are required for document verification during onboarding.

Application Process

Applications must be submitted only through the official Superset portal.

How to Apply

Visit the official Capgemini Exceller Superset page
Register using an active email ID and mobile number
Log in and search for the CSG IT Enablers role (2025 batch)
Upload your updated resume
Ensure your DigiLocker account is functional
Submit your application before the deadline
Check your email regularly for assessment details

Application Deadline

Last Date: 10 January 2026
Time: 11:59 PM

Apply early to avoid last-minute technical issues.

Click Here: Apply Now (apply before the link expires)

Interview & Selection Process

Capgemini shortlists candidates based on their profiles and follows a structured assessment pattern.

Selection Stages

Resume screening
Online assessment (virtual)
- Communication skills
- Basic technical knowledge
- Logical reasoning
- Customer handling scenarios
Virtual interview rounds
Document verification via DigiLocker

Applicants must arrange their own laptop, Internet connection, and quiet workspace for online evaluations.

Skills Required

The ideal candidate for the CSG role should have:

Strong English communication skills (spoken & written)
Good interpersonal abilities
Ability to remain calm under pressure
Basic IT and computer knowledge
Willingness to work in a 24×7 rotational shift environment
Openness to relocation
Empathy and customer-first attitude

Benefits of Working at Capgemini

Freshers joining through Exceller can expect:

Exposure to global clients and IT operations
Training from industry experts
Hands-on experience with ticketing tools and IT support processes
Opportunity to work in rotating shifts – helpful for global roles
Internal mobility and career advancement options
Supportive and inclusive work culture
Performance-driven learning and growth programs

Resume Tips to Improve Shortlisting Chances

To increase your chances of selection, follow these guidelines:

Write a clear objective aligned with IT support roles
Mention your degree and year of passing accurately
Highlight communication skills and technical basics
Add details about internships, volunteer work, or responsibilities
Include certifications in IT support, communication, or customer service
Keep your resume clean, well-organised, and error-free