DHL Hiring Customer Service Agent – Email Support Role

DHL Information Services (India) LLP is currently recruiting experienced professionals for the position of Customer Service Agent – Email Support (Front Office) at its Chennai office. This is a full-time, permanent role with one of the world’s most respected logistics and supply chain organizations.

This opportunity is best suited for candidates who have strong written English skills, hands-on experience with CRM systems, and a passion for delivering high-quality customer service in an international environment.

About DHL Group

DHL Group is the world’s leading logistics and supply chain company, operating across 220+ countries and territories with a global workforce of over 580,000 employees.

DHL’s core mission is simple yet impactful:
“Connecting People. Improving Lives.”

The company is known for its strong global presence, employee-friendly policies, professional work culture, and long-term career growth opportunities.

Job Overview – DHL Customer Service Role

• Job Title: Customer Service Agent – Email Support (Front Office)
• Job ID: AV-314466
• Company: DHL Information Services (India) LLP – Global Business Services
• Job Type: Full-Time | Permanent
• Work Mode: On-site
• Job Location: Chennai, Tamil Nadu, India
• Average Salary: ₹30,000 – ₹40,000 per month (approximate, as per company norms and experience)

Role Summary

In this role, you will handle global customer queries through email, primarily supporting shipment-related requests. You will work closely with internal teams, update CRM records, and use translation tools to assist customers from German-speaking regions.

This is a front-office international support role, where professionalism, accuracy, and customer satisfaction are key.

Key Responsibilities

Customer Email Support

• Respond to customer queries through email in a clear and professional manner
• Resolve shipment-related concerns efficiently
• Escalate complex or unresolved issues to relevant internal teams
• Meet response time and quality benchmarks

International Communication

• Use translation tools to communicate with German-speaking customers
• Ensure accurate, culturally appropriate communication
• Maintain a consistent professional tone in all written interactions

CRM & Documentation

• Update and maintain accurate customer records in CRM systems
• Track issue resolution and document case details
• Ensure data accuracy and compliance with internal guidelines

Shipment & Logistics Support

• Assist customers with shipment tracking and delivery updates
• Handle disputes related to shipments
• Ensure GDPR compliance and data privacy standards

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Required Qualifications & Skills

Education

• Bachelor’s degree is preferred

Experience

• 3 to 4 years of experience in customer service
• Email support experience is mandatory
• Experience handling international customers is an advantage

Technical Skills

• Experience with CRM tools (such as Salesforce, HubSpot, or similar)
• Familiarity with email ticketing systems
• Working knowledge of Microsoft Office or Google Workspace
• Experience using translation tools

Core Competencies

• Excellent written English communication
• Strong problem-solving and analytical skills
• High attention to detail
• Good time management and multitasking ability
• Customer-centric mindset

Additional Skills (Good to Have)

• Knowledge of German or any foreign language
• Experience in chat or omnichannel support
• Understanding of logistics or courier operations
• Experience handling disputes or chargebacks
• Knowledge of GDPR and international data protection
• Process improvement or training exposure

Work Conditions

• Work Mode: On-site
• Working Hours: Indian business hours
• Shifts: Occasional global coverage shifts may be required
• Performance Metrics:
  • Response time
  • Resolution rate
  • Customer satisfaction scores

Salary & Benefits

• Average Monthly Salary: ₹30,000 – ₹40,000 (based on experience and company norms)
• 42 days of annual leave (excluding public holidays)
• Medical insurance for self, spouse, and two children
• Optional insurance coverage for parents or in-laws
• Permanent and stable employment
• Exposure to global customers and operations
• Strong learning and career growth opportunities

Why Join DHL?

• Work with a globally trusted logistics brand
• Permanent and secure career opportunity
• International customer exposure
• Excellent employee benefits and leave policy
• Professional and structured work environment
• Long-term growth and internal mobility

Click Here: Apply Now (apply before the link expires)

Important Disclaimer

DHL does not charge any fees at any stage of the recruitment or hiring process.
Candidates are advised not to pay money for job offers, training, or onboarding.
All official communication will come only through authorized DHL recruitment channels.

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