PhonePe Hiring Onboarding Specialist – Customer Experience Advisor

PhonePe, one of India’s leading digital payments platforms, is expanding its Customer Experience team and recruiting passionate individuals for the position of Onboarding Specialist / Customer Experience Advisor in Bengaluru. This is a full-time opportunity designed for candidates who enjoy helping customers, solving problems, and delivering high-quality service in a fast-paced, tech-driven environment.

If you are a good communicator, enjoy interacting with people, and want to start a career in customer support, operations, or payments ecosystem, this role is a great place to begin.

Job Overview

About PhonePe

PhonePe is a fast-growing financial technology company that provides a wide range of digital payment and financial solutions in India. Built on strong technology and customer-centric design, PhonePe’s platform enables seamless payments, money transfers, bill payments, wealth and insurance services, and more. With millions of users and thousands of merchant partners, PhonePe has become a household name in digital payments.

The company values innovation, learning, and collaboration, creating a work culture where new ideas are encouraged and employees are empowered to make an impact.

Role Summary

As an Onboarding Specialist / Customer Experience Advisor, you will be responsible for ensuring a positive experience for new users and partners onboarding onto the PhonePe platform. You will interact with customers to guide them through account creation, verification, feature usage, and issue resolution. This role involves direct customer communication, operational support, escalations, and continuous engagement to drive customer satisfaction.

You will play a key role in helping customers understand the PhonePe product, resolve onboarding challenges, and enhance their overall experience.

Key Responsibilities

As part of your day-to-day duties, you will:

• Assist with customer onboarding: Help new users and partners complete their registration and verification process smoothly.
• Guide on product features: Educate customers on how to use different features of the PhonePe app.
• Respond to queries: Address customer questions received via calls, chats, or emails clearly and professionally.
• Troubleshoot issues: Identify and resolve onboarding or account-related problems promptly.
• Escalate appropriately: When required, escalate unresolved or complex cases to the relevant internal teams.
• Maintain documentation: Keep accurate records of customer interactions and resolutions in internal systems.
• Provide feedback: Share insights or suggestions based on customer interactions that could help improve product usability or internal processes.
• Collaborate with teams: Work closely with product, operations, and engineering teams to ensure customer issues are addressed effectively.
• Attend training sessions: Regularly participate in training and development programs to stay updated on new features and policies.

Who Can Apply?

This job is suitable for candidates who:

• Have graduated from any discipline
• Are enthusiastic about customer support and problem solving
• Possess good communication skills (verbal and written)
• Demonstrate empathy and patience in handling customer issues
• Can work in a team and also operate independently
• Enjoy working in a dynamic and evolving work environment

Fresh graduates and candidates with up to 2 years of experience in customer support, onboarding, or related operational roles are encouraged to apply.

Read More: HCLTech Hiring Customer Service Representative – Bangalore

Required Skills

To succeed as an Onboarding Specialist, the following skills are highly beneficial:

• Strong communication: Clear English communication with the ability to explain concepts simply
• Customer orientation: Focused on delivering positive customer experiences
• Problem-solving: Ability to troubleshoot and resolve issues logically
• Organizational skills: Manage multiple tasks and keep accurate records
• Tech savvy: Comfortable using mobile apps, CRM tools, and basic office applications (MS Office, Google Workspace)
• Team collaboration: Works well with colleagues and contributes to team goals

Prior experience with payments products, mobile apps, or customer support tools is a plus, but not mandatory for freshers.

Work Environment

You will be working from the Bengaluru office, collaborating with cross-functional teams in a fast-paced and supportive environment. PhonePe promotes continuous learning, internal mobility, and a culture where your performance and ideas are recognized.

Expected Compensation

• Monthly Salary: ₹25,000 – ₹30,000 (approx., as per company standards)
• Other benefits and incentives will vary as per company policy

Click Here: Apply Now (apply before the link expires)

How to Apply

To apply for the Onboarding Specialist / Customer Experience Advisor position:

1. Prepare an up-to-date resume with your contact details, education, and any relevant experience.
2. Navigate to PhonePe’s official careers portal or the verified job posting.
3. Search for the role titled Onboarding Specialist / Customer Experience Advisor based in Bengaluru.
4. Complete the online application form with accurate details.
5. Upload your latest resume and submit your application.
6. Monitor your email and phone for updates from the recruitment team.

Make sure your resume highlights your communication skills, ability to support customers, and any relevant tech knowledge.

Interview Preparation Tips

Here are some useful interview tips to help you prepare and perform confidently:

1. Understand the Role

Be ready to explain why customer experience matters, and how you would help users navigate onboarding challenges.

2. Practice Communication

Focus on clear and professional answers — good customer support depends on communication quality.

3. Use Real Examples

If asked about problem solving, use examples that show how you listened to and helped someone solve an issue.

4. Know the Product

Familiarise yourself with the PhonePe app features — it shows genuine interest and initiative.

5. Be Positive

Show enthusiasm for learning, teamwork, and helping customers.

Important Disclaimer

PhonePe does not charge any fee for job applications, interviews, onboarding, or training. Candidates should be wary of any person or group asking for payments in exchange for job offers, starter kits, training equipment, or verification. Always apply through official Company career channels.

Read More: IBM Hiring Software Developer Intern 2026 | Bangalore & Hyderabad