Diebold Nixdorf Hiring Associate Call Management Coordinator – Hyderabad

Diebold Nixdorf is hiring for the position of Associate Call Management Coordinator at its Hyderabad, Telangana location. This is a great opportunity for freshers and early-career professionals who are interested in service coordination, customer issue management, and operational support within a global technology-driven organization.

This role is suitable for candidates who enjoy problem-solving, coordination, and working closely with multiple internal teams to ensure smooth service delivery.

Job Overview

• Company: Diebold Nixdorf
• Job Role: Associate Call Management Coordinator
• Location: Hyderabad, Telangana, India
• Job Type: Full-Time, Permanent
• Experience Required: 0–2 Years
• Work Mode: Office-based
• Salary: Approx. ₹40,000 per month (as per company norms)
• Industry: Technology, Services & Operations

About Diebold Nixdorf

Diebold Nixdorf is a global leader in enabling secure and seamless commerce experiences. With more than 23,000 employees across 130+ countries, the company combines advanced technology, innovation, and operational expertise to support banks, retailers, and financial institutions worldwide.

The organization is known for its strong focus on:

• Technology-driven transformation
• Customer-centric service delivery
• Collaboration and accountability
• Diversity and inclusion
• Continuous improvement and innovation

Diebold Nixdorf provides a professional environment where employees are encouraged to learn, adapt, and grow.

Role Overview – Associate Call Management Coordinator

As an Associate Call Management Coordinator, you will act as a central point of contact for managing service delivery issues and ensuring timely resolution of customer requests. Your role will involve monitoring incidents, coordinating with technicians and internal teams, and supporting service-level commitments.

This position plays a critical role in maintaining service quality and customer satisfaction by ensuring smooth communication and effective issue resolution.

Key Responsibilities

Service & Incident Management

• Monitor, analyze, and manage service delivery issues
• Ensure service requests are resolved within agreed service levels
• Track and follow up on incidents and incomplete service cases

Customer Coordination

• Act as a single point of contact for customers during issue resolution
• Record problems reported by customers or service technicians
• Provide timely updates and support during escalations

Operational Support

• Support region-specific incident scheduling for customers and service teams
• Verify technician availability and assign or reassign tasks as required
• Balance workloads to ensure efficient service delivery

Daily Operations

• Participate in daily team huddles to review call volumes and priorities
• Identify trends and recurring issues to support proactive resolution
• Follow established escalation procedures for faster problem resolution

Cross-Functional Collaboration

• Work closely with internal service, product, sales, and field teams
• Ensure coordinated efforts across departments for effective solutions
• Support business management teams with accurate service data

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Required Qualifications

Education

• Any graduate or equivalent qualification
• Relevant work experience may be considered in place of formal education

Experience

• 0 to 2 years of experience in:
  • Call Management
  • Service Coordination
  • Customer Support Operations
• Freshers with strong communication and coordination skills may also apply

Skills

• Good business English (written and spoken)
• Strong communication and coordination abilities
• Basic understanding of service operations and scheduling
• Ability to multitask and work in a fast-paced environment
• Attention to detail and problem-solving mindset
• Team-oriented approach with accountability

Salary & Benefits

• Average Salary: Around ₹40,000 per month (as per company norms)
• Stable full-time employment
• Opportunity to work with a global technology company
• Exposure to international service delivery processes
• Professional work environment
• Learning and growth opportunities

Why Join Diebold Nixdorf?

• Work with a globally recognized technology organization
• Gain experience in service delivery and operations management
• Collaborate with diverse teams across regions
• Build a long-term career in a stable and growing company
• Be part of a culture driven by innovation, collaboration, and accountability

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Equal Opportunity & Ethical Hiring

Diebold Nixdorf is an equal opportunity employer and values diversity and inclusion in the workplace. All employment decisions are made without discrimination based on race, religion, gender, age, disability, or any other protected status.

The company does not charge any fees during the recruitment process and does not accept resumes from recruitment agencies without prior authorization.

Final Note

If you are a graduate or early-career professional looking for a stable, full-time role in service coordination and customer operations, the Associate Call Management Coordinator position at Diebold Nixdorf in Hyderabad is an excellent opportunity.

With a competitive salary, global exposure, and strong career development prospects, this role offers a solid foundation for long-term professional growth.

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