Sage (Fyle) Hiring Customer Service Agent | Freshers Can Apply

Fyle is now officially part of Sage, a global leader in accounting, payroll, and business management software. Together, Sage and Fyle are developing a comprehensive expense management solution that enables businesses to track, approve, and manage employee expenses effortlessly. The company focuses on simplifying financial operations while delivering an excellent customer experience.

Working at Sage means being part of a global organization that values learning, ownership, and customer-first thinking.

Job Overview

Company: Sage (Fyle)
Job Role: Customer Service Agent
Department: Customer Support / Customer Experience
Job Type: Full-Time
Work Mode: On-site / Hybrid (as per company policy)
Shift: North America (PST – Mostly Night Shifts)
Location: India
Experience: Freshers & Early Career Candidates
Qualification: Any Graduate
Expected Salary: ₹25,000 per month (Approx.)

About the Role

As a Customer Service Agent, your role goes beyond answering customer questions. You will be responsible for solving customer problems completely, not just replying to tickets. You will act as the customer’s internal advocate, working closely with product, engineering, onboarding, and account management teams to ensure issues are resolved properly.

This role is ideal for candidates who enjoy variety, ownership, and real problem-solving rather than repetitive call-center work.

Important Job Requirements (Must Read)

This is not a pure communication role. You are expected to take responsibility for resolving issues end-to-end.
The role follows a rotational shift schedule, with most shifts aligned to US (PST) time zones.
Night shift flexibility is mandatory; fixed day shifts are not guaranteed.
The work environment is dynamic. Processes change, and adaptability is essential.

Key Responsibilities

Handle customer queries through tickets, live chat, and calls
Troubleshoot and resolve issues within defined SLAs
Work closely with product, engineering, onboarding, and account teams
Actively follow up on customer issues until complete resolution
Stay updated with product features and changes
Capture and share customer feedback from tickets, chats, and surveys
Ensure customers feel heard, valued, and supported at every stage

What Sage Is Looking For

Communication & Work Management Skills

Strong written and verbal English communication skills
Excellent email writing with a natural, human tone
Good phone-based communication and active listening
Strong time management and independent working ability
High empathy and customer-first mindset

Functional Skills

Strong attention to detail and process discipline
Ownership mindset with willingness to go the extra mile
Ability to make decisions independently and drive solutions

Who Can Apply?

Any graduate (freshers can apply)
Candidates willing to work in US (PST) shifts / night shifts
Candidates comfortable with responsibility, ownership, and problem-solving

Salary Details

Expected Monthly Salary: ₹25,000 (Approx.)
Final salary may vary based on experience, interview performance, and company policy

Selection and Interview Process at Sage

The selection process generally includes three stages:

Initial Application
- Apply through Sage’s official careers portal
- Resume screening by the recruitment team
Recruiter Screening Round
- Phone or video interview
- Discussion about background, communication skills, shift availability, and interest in the role
Hiring Manager / HR Interview
- Focus on problem-solving, customer scenarios, ownership mindset, and team fit

Click Here: Apply Now (apply before the link expires)